User Data Safety Google Play Store Compliant Policy

Account & Data Deletion Request

In compliance with the Google Play Store User Data Policy, Vysa provides clear and accessible mechanisms for users to delete their account and personal information.

Important Notice: Permanent account deletion removes your profile, active coupons, trip history, saved addresses, and stored credentials. This action cannot be reversed once the 7-day grace period concludes.

Option 1: In-App Deletion (Instant)

Recommended if you still have the Vysa application installed on your device.

Open the Vysa Rider or Vysa Partner app.
Tap on your Profile icon in the top/bottom menu.
Navigate to Settings → Account Management.
Select "Delete My Account".
Confirm with your one-time SMS verification code (OTP).

Account is deactivated immediately.

Option 2: Web Deletion Request Form

Use this form if you have already uninstalled the app or lost device access.

Submit your registered phone number below. Our security team will verify the request and schedule the account for complete data purge.

You may also email support@vysa.in with the subject line "Delete My Vysa Account".

Processed within 24 to 48 hours.

Submit Online Account Deletion Request

Please enter the exact details associated with your registered Vysa profile.

Registered Mobile Number *

Registered Email Address *

Account Type *

Primary Reason for Deletion

Additional Information (Optional)

I understand that requesting account deletion will terminate my Vysa account, forfeit any unused wallet credits or promotional vouchers, and permanently purge my profile information.

Data Retention & Purge Lifecycle

1. What Data Is Deleted?

Following the expiration of our 7-day safety grace period, we permanently purge:

Your personal identifiers (full name, phone number, email address, profile picture).
Stored device tokens, FCM notification IDs, and login session cookies.
Frequent and saved location addresses (Home, Office, Favorites).
Emergency SOS contact assignments.
For Driver Partners: Uploaded vehicle documents, commercial permits, and license photos after regulatory confirmation.

2. What Data Is Retained (Statutory Requirements)?

Certain historical records must be retained pursuant to applicable taxation and accounting laws of India:

Financial transaction logs, tax invoice receipts, and GST ledgers are archived in encrypted cold storage for a period of up to 7 years in compliance with financial regulations.
Logs relating to active police investigations, unresolved fraud investigations, or active court proceedings are maintained until formal closure of such legal proceedings.

3. The 7-Day Grace Period

To prevent accidental deletion or unauthorized account sabotage, accounts enter a 7-day deactivation status upon submission. During this window, you cannot book rides or go online. If you submitted the request in error, you may cancel deletion by contacting our support team at support@vysa.in before the 7 days expire.

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