Terms and Conditions

1. The Technology Platform

Vysa Technologies operates an intermediary digital technology platform that facilitates connections between individuals seeking transportation ("Riders") and independent third-party vehicle operators ("Driver Partners" or "Drivers").

Important Note: Vysa provides technology matching software. Vysa does not own the vehicles (unless expressly stated under fleet partnerships), nor do we employ Drivers as direct transport laborers. Transportation services are rendered directly by independent Driver Partners operating their own licensed vehicles.

2. Eligibility & Account Registration

• Age Requirement: You must be at least 18 years of age to register a passenger or driver account.
• Phone Verification: User accounts are created and verified via one-time SMS passwords (OTP). You agree to provide an accurate, active mobile phone number.
• Account Confidentiality: You are solely responsible for maintaining the security of your device and login credentials. Any activity taking place under your account is deemed your legal responsibility.
• Single Account: Each user may maintain only one active account on the platform. Impersonation, falsification of credentials, or duplicate accounts will lead to immediate permanent suspension.

3. Bookings, Fares & Dynamic Pricing

When you request a ride through the Vysa application, an estimated fare is presented before booking confirmation. By confirming the booking, you agree to pay the final fare calculated upon completion of the trip.

• Fare Composition: Fares are computed based on base fare, per-kilometer distance traveled, per-minute journey duration, vehicle category (Bike Taxi, Auto, Mini, Sedan, Outstation), and waiting time fees where applicable.
• Dynamic Surge Pricing: During periods of heavy rider demand, peak commuting hours, inclement weather, or festival rushes, dynamic multiplier pricing ("Surge") may apply. This surge rate is prominently displayed to riders prior to ride confirmation.
• Tolls & Parking: State border taxes, airport parking fees, and expressway toll charges incurred during the trip are additional and payable by the rider.
• Taxes: All applicable government goods and services taxes (GST) are included or itemized in the final trip invoice.

4. Payment Methods & Billing

Vysa provides multiple convenient payment methods including:

• Cash Payment: Direct cash payment handed to the driver at the end of the journey.
• Digital Payment: Payment via Unified Payments Interface (UPI), debit cards, credit cards, or net banking processed through secure third-party payment gateways.
• In-App Wallet: Preloaded wallet funds for instant cashless ride settlement.

If a digital transaction fails or insufficient wallet funds exist, the remaining balance becomes immediately due and may be settled in cash with the driver or charged to a secondary payment method on your next booking.

5. Cancellation & Refund Policy

• Cancellation Fee: A nominal cancellation fee is levied if you cancel after the grace period has elapsed or if the driver arrives at your pickup location and waits beyond the free waiting window (5 minutes). This fee is credited to the Driver Partner to reimburse fuel and opportunity costs.
• Driver Cancellations: Driver Partners are expected to fulfill accepted bookings. Excessive unreasonable cancellations by drivers may lead to account penalties, lower dispatch priority, or platform deactivation.
• Refunds: If you believe a cancellation fee or trip fare was charged erroneously (such as driver taking an unauthorized route or vehicle breakdown), you can submit a dispute via the app or at Contact Support. Verified overcharges will be refunded to your original payment method or wallet within 5 to 7 business days.

6. Code of Conduct & Zero-Tolerance Safety

Safety and mutual respect are non-negotiable standards on the Vysa platform. Both riders and drivers must adhere to the following code of conduct:

• Zero Tolerance for Violence or Harassment: Any form of verbal abuse, sexual harassment, intimidation, stalking, physical assault, or discriminatory slurs is strictly prohibited and results in immediate permanent bans and referral to law enforcement authorities.
• No Substance Abuse: Consumption of alcohol, narcotics, smoking, or vaping inside vehicles during trips is strictly barred.
• No Hazardous Materials or Weapons: Transporting illegal contraband, firearms, explosives, hazardous chemicals, or unauthorized goods is strictly prohibited.
• Driver Right of Refusal: Driver Partners have the absolute legal right to refuse entry or cancel a trip if a passenger appears intoxicated, disorderly, aggressive, or poses a safety risk.
• Seatbelts & Helmets: Riders on Bike Taxis must wear helmets provided by the driver or their own certified helmet. Riders in cabs must wear seatbelts in compliance with local traffic laws.

7. SOS & In-App Emergency Features

The Vysa mobile app features an in-app SOS Emergency Button available during every active trip. Tapping the SOS button triggers real-time alerts with vehicle coordinates to:

• Your saved emergency contacts via automated SMS alerts.
• The Vysa 24/7 Safety Command Center.
• Local law enforcement / emergency police helpline (where integrated).

* The SOS feature relies on active cellular data and GPS connectivity on your mobile device. In life-threatening emergencies, riders should always dial national police emergency numbers (such as 112 in India) directly.

8. Driver Partner Specific Obligations

Driver Partners operating on the Vysa platform agree to:

• Maintain valid commercial driving permits, vehicle registration, and valid third-party insurance at all times.
• Keep the vehicle mechanically sound, clean, and roadworthy according to state transport standards.
• Operate as independent contractors and assume sole responsibility for their vehicle maintenance, fuel costs, taxes, and traffic violations.
• Not discriminate against riders on the basis of gender, religion, race, caste, or disability.

9. Intellectual Property Rights

All software, algorithms, trademarks, trade dress, logos, user interface designs, and text comprising the Vysa platform are the exclusive intellectual property of Vysa Technologies. Users are granted a limited, revocable, non-exclusive, non-transferable license to download and use the app solely for its intended personal transportation purposes.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Vysa Technologies shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages (including lost profits, personal property damage, or delays) arising out of or in connection with the use of the transportation services.

Vysa is not responsible for items inadvertently left behind in vehicles, although our support team will actively assist riders in attempting to retrieve lost articles from Driver Partners.

11. Account Termination & Deletion

You may terminate this agreement at any time by deleting your account through the app or submitting a request via our Account Deletion Request page.

Vysa reserves the right to immediately suspend or permanently deactivate accounts found in breach of these Terms, safety protocols, fraudulent payment activity, or regulatory guidelines.

12. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

13. Contact Information

For questions or notices regarding these Terms, please reach out to: